Koastal Karriers is one of the fast growing startups in Nigeria. We’re building the future of logistics – one platform that connects you with dispatch motorcycles when you need to move items around in your city.

Job Description
• We are looking for an experienced Customer Support Specialist, who will make it easy and effortless for all Koastal Karriers users regardless of their country of location.

What You’ll be Doing
• Represent Koastal Karriers in any English spoken market
• Support all Koastal Karriers’s users and help them get the most out of our apps
• Create loyal fans by showing them we really care
• Contribute and share ideas to decrease the workload and improve the quality & speed of Koastal Karriers’s customer support
• Be a key player in building a support team in a challenging growth environment

• Understand what does outstanding customer support look like and be ready to go the extra mile
• Be ready to work in shifts
• Be always ready to put customers first, be passionate about helping others
• Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Koastal Karriers
• Have excellent spoken and written English skills, any other language is a plus
• Be passionate about new technologies and logistics

• Motivating compensation
• Amazing personal growth experience at one of the fast-growing startups in Nigeria
• Working with a motivated and talented international team, plus regular team events
• Working from the mainland office in Lagos

Job Category: Support
Job Type: Full Time
Job Location: Lagos

Apply for this position

Allowed Type(s): .pdf, .doc, .docx